Terms and Conditions

These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.extensionaire.com (“Our Site”) to you. Please read these terms and conditions carefully before ordering any Products from our site.

Using our site indicates that you accept these terms and conditions together with our Privacy Notice here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditioners, or our Privacy Notice here, please do not use our site. You should check this page regularly to take notice of any changes we may have made to our terms and conditions. 

Last updated: 29/02/2024

Extensionaire is a supplier of luxury hair extensions and related products only. We do not offer installation services, we are not liable for any improper installation done by any salon.

Promotional Codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers and must be redeemed by the date published, if provided.

Order Cancellation

Orders can be cancelled within 24HR of placing. No orders can be canceled once the order status changes to “processing”. Should you cancel after, your Extensionaire account will be credited with the original order amount minus the payment processing fees charged by the payment gateway merchants. NO REFUNDS will be given.

No Refunds

Extensionaire has a strict No Refund policy and will not refund any product sold on our website. 

Product Availability and Order Fulfillment

a. Extensionaire endeavors to maintain accurate stock levels on Our Site, but not all products may be in stock at the time of purchase. Some hair extensions are made to order, with a standard manufacturing time of 10 days. However, please note that due to unforeseen circumstances or high demand, the manufacturing process may take longer than the standard 7 days.

b. By placing an order on Our Site, you acknowledge and accept that not all products may be immediately available and that made-to-order items may require additional time for manufacturing and fulfillment.

c. In accordance with the Consumer Protection Act (CPA) Extensionaire operates under a no-refund policy. Once an order is placed and confirmed, it cannot be refunded, regardless of product availability or manufacturing time.

User Generated Content

By tagging or mentioning @extensionaire on any social media platform you give Extensionaire your express and specific consent to the use of the content for commercial and marketing purposes.

Inaccuracy Disclaimer

From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Price and availability information contained on this site is subject to change without notice. Extensionaire shall not be bound by any errors or omissions in posting product information or prices with respect to any products or services offered on the Site. All materials and information presented by Extensionaire on the Site are intended to be used for informational purposes only.

Information We Collect Directly from You

When you use our site, you may directly submit the following information:

  • Basic Contact Details: This includes your name, address, phone number, and email.

  • Order Information: This consists of details such as your name, billing and shipping address, payment confirmation, email address, and phone number.

  • Account Information: This refers to your username, password, and security questions.

  • Shopping Information: We may collect data on the items you view, add to your cart, or save to your wishlist.

  • Customer Support Information: This includes any information you choose to share in communications with us, such as when sending a message through the Services.

Please be aware that certain features of the Services may necessitate the direct provision of specific information about yourself. While you have the option not to provide this information, it may limit or prevent you from using or accessing these particular features.